We have a 14-day exchange policy, which means you have 14 days after receiving your item or purchasing through our storefront to initiate an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at info@dreamcreeks.com or visit our storefront in Chicago. Please note that the exchange will need to be sent to the address provided by Dream Creeks.

If your exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us with any questions at info@dreamcreeks.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special/custom orders or personalized items) and items purchased at art fairs. Please reach out if you have questions or concerns about your specific item. 

Unfortunately, we also cannot accept exchanges on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and we provide store credit, make a separate purchase for the new item. Contact us with questions.

European Union(EU) 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return/refund your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not offer refunds. Any item purchased through our retail location or the website is eligible for exchange outside of our Exception/non-returnable item portion of the policy.

Malfunction or Failure(Warranty)
We offer a limited warranty. This covers the hardware and workmanship of the item. What does limited lifetime mean? Our goods have a 1-year on all hardware, this covers manufacturer defects and will not cover wear and tear. A lifetime warranty is offered on any hand-stitched leather good. If there is a malfunction or failure of the product, we will offer a repair. Proof of purchase is required. If we are unable to repair the item, an exchange will be offered. If you have questions, email us at info@dreamcreeks.com.

Shipping of the item for any warranty work is the sole responsibility of the customer/owner. We (Dream Creeks) will provide shipping back to the customer once warranty work is complete. 

Custom Orders
Custom order are not refundable and are excluded from exchanges. Custom order deposits are non-refundable once any of the material for the project is purchased. Any changes to custom orders during the process, especially the build, could result in a change order, increasing the final cost of the order. Once the custom order had been picked up/shipped it qualifies for our standard warranty policy.